How To Contact Us
Our telephone lines are extremely busy, and our staff are working as hard and as quickly as they can to answer the phones. We are also dealing with a very busy front desk due to patients not being able to get through on the phones.
To reduce the number of calls and waiting time please see below other methods of contact.
Please only try and use one method of contact below as requests are being duplicated. If you need to use another method of contact having already used one, please let the surgery know.
On the day appointments/ urgent
If you need to book an on the day appointment, please wait on the telephone to get through to us. You will be asked a series of questions to help us Care Navigate you to the correct service or Clinician.
Same day queries
If you feel something needs to be dealt with that same day, please email us at admin.p81025@nhs.net
THIS EMAIL ADDRESS IS NOT FOR BOOKING AN EMERGENCY APPOINTMENT
The email will be checked frequently between the hours of 9am and 5pm and we will endeavour to reply to your email the same day. Please note that if you email after 5pm, your query may not be dealt with until the following day.
Prescriptions
You can order your repeat prescription by these following methods;
- Email repeats.p81025@nhs.net
- Posting in a request
- Using our Patient Triage
- Using online access
- Leaving the request in the repeat prescription box by the lifts on the ground floor or at reception
REPEAT PRESCRIPTIONS WILL BE READY FOR COLLECTION WITHIN 2 WORKING DAYS OF RECEIVING A REPLY.
Online
Download the NHS app to register for an account and gain access to your medical record.
You will be able to;
- Book an appointment (if available)
- Order a repeat prescription
- View your summary care record – allergies, test results, immunisations & problems including your Covid passport.
- Patient Triage – request information, medication and get help with non urgent medical attention