IMPORTANT NOTICE FOR OUR PATIENTS
Starting Monday 31st March , ALL APPOINTMENT REQUESTS to see a GP will be triaged, and you will need to fill in a simple e-consultation form. This will allow us to better understand your needs and enable us to signpost you to the right service. Routine Nurse appointments can be booked as normal.
- All requests received will be triaged and prioritised based on urgency.
- If your request is of a high priority, please make sure you submit the e-consult form between 8am – 10am so it can be dealt with on the day. For high priority requests after 10am, you will need to telephone the surgery.
- For routine requests please allow 48 hours for a response. You may be offered a routine appointment in 2 weeks’ time or signposted as appropriate.
The e-consult form will ask you a series of questions about your problem. Please make sure you write down as much information as you can and upload any appropriate pictures if required. This will help the Patient Care Navigators triage your requests more efficiently, helping you get the right care as quickly as possible.
How to access the e-consultation form online –
- Via the NHS app. You just need to go to services and then click on ‘contact your GP about a health problem’.
- Via our website – You need to click on ‘submit an e-consultation’.
How to access the e-consultation form if you don’t have access to online services –
- Our fully trained Patient Care Navigators will complete the e-consult form with you on the telephone.
This is a positive change and will help us move away from the 8am rush. It will allow us to manage demand and with your support, help resolve your requests quickly and easily.
As we are moving to a Total Triage model, it is very important that you update your contact details. You can do this via the NHS app or by emailing us at admin.p81025@nhs.net
All information given to our reception or clinical team is treated in confidence.